Privacy policy
<p>This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from <strong>namestories.co.uk</strong> (the “Site”). It applies to customers and visitors in the United Kingdom.</p>
<p><em>Last updated: 3 June 2026</em></p>
<h2>1. Information We Collect</h2>
<h3>1.1 Device information</h3>
<p>When you visit the Site, we collect certain information about the device you use, such as:</p>
<ul>
<li>IP address</li>
<li>Browser type and version</li>
<li>Time zone and language settings</li>
<li>Information about cookies stored on your device</li>
<li>Pages viewed, links clicked, and how you move through the Site</li>
</ul>
<p>We collect this information using cookies, log files, pixels, tags and similar technologies. For more about cookies and how to control them, see the Cookies section below.</p>
<h3>1.2 Order information</h3>
<p>When you place an order or try to place an order through the Site, we collect:</p>
<ul>
<li>Name</li>
<li>Billing and shipping address</li>
<li>Email address and phone number</li>
<li>Payment information (handled by our payment providers)</li>
<li>Details of the products you order</li>
</ul>
<h3>1.3 Contact and marketing information</h3>
<p>When you contact us or sign up for our newsletter, we may collect your name, email address, and any other information you choose to provide.</p>
<h3>1.4 Personal information</h3>
<p>In this Privacy Policy, “personal information” means any information that can identify you either directly or indirectly. This includes device information, order information and contact information.</p>
<h2>2. How We Use Your Information</h2>
<p>We use your personal information for the following purposes:</p>
<ul>
<li>To process and fulfill your orders, including payment, shipping and order confirmation</li>
<li>To communicate with you about your orders, questions or customer service requests</li>
<li>To detect and prevent fraud or other misuse of our Site and services</li>
<li>To improve and optimise our Site, products and user experience</li>
<li>To understand how visitors use the Site, including through analytics tools</li>
<li>To send you marketing messages, where you have agreed to receive them</li>
</ul>
<h2>3. Cookies and Similar Technologies</h2>
<p>Cookies are small text files placed on your device that help the Site work properly and provide information about how you use it. Some cookies are essential for the Site to function. Others are used for analytics, performance, and personalised content or advertising.</p>
<p>You can manage or disable cookies through your browser settings. If you block some cookies, certain features of the Site may not work correctly.</p>
<h2>4. Sharing Your Personal Information</h2>
<p>We share your personal information with trusted third parties who help us run our business. These include:</p>
<ul>
<li>Ecommerce and hosting providers who power our online store</li>
<li>Payment processors who handle your payment information securely</li>
<li>Delivery and logistics partners who ship your orders</li>
<li>Analytics and advertising partners who help us understand and improve performance</li>
<li>IT and support providers who help maintain our systems</li>
</ul>
<p>We may also share your information where required by law, to respond to a legal request, or to protect our rights, property, or safety and that of our customers.</p>
<h2>5. Marketing and Advertising</h2>
<p>If you choose to receive marketing emails from us, we may send you updates about new products, offers, and news. You can unsubscribe at any time by using the link in our emails or by contacting us at support@namestories.co.uk.</p>
<p>We may use your device information and interactions with the Site to show you relevant adverts on other websites or platforms. You can manage your ad preferences directly with providers such as Google and Meta (Facebook and Instagram).</p>
<h3>Mediavine Programmatic Advertising (Ver 1.1)</h3>
<p>The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.</p>
<p>First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The "help" feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at <a href="https://www.allaboutcookies.org/manage-cookies/" target="_blank" rel="noreferrer noopener nofollow">All About Cookies</a>.</p>
<p>Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.</p>
<p>The Website collects the following data using a cookie when serving personalized ads:</p>
<ul><li>IP Address</li><li>Operating System type</li><li>Operating System version</li><li>Device Type</li><li>Language of the website</li><li>Web browser type</li><li>Email (in hashed form)</li></ul>
<p>Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.</p>
<p>If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit <a href="https://thenai.org/opt-out/" target="_blank" rel="noreferrer noopener nofollow">National Advertising Initiative opt out page</a>. You may also visit <a href="http://optout.aboutads.info/#/" target="_blank" rel="noreferrer noopener nofollow">Digital Advertising Alliance website</a> and <a href="http://optout.networkadvertising.org/#" target="_blank" rel="noreferrer noopener nofollow">Network Advertising Initiative website</a> to learn more information about interest-based advertising. You may download the AppChoices app at <a href="https://youradchoices.com/appchoices" target="_blank" rel="noreferrer noopener nofollow">Digital Advertising Alliance’s AppChoices app</a> to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.</p>
<p>For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit <a href="https://www.mediavine.com/ad-partners/" target="_blank" rel="noreferrer noopener nofollow">Mediavine Partners</a>.</p>
<h2>6. International Transfers</h2>
<p>Some of our service providers may be located outside the United Kingdom or the European Economic Area. Where this happens, we take steps to ensure that your personal information remains protected, for example by using standard contractual clauses or equivalent safeguards that comply with UK data protection law.</p>
<h2>7. Data Retention</h2>
<p>We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.</p>
<p>For example, we may keep order information for accounting, tax and legal reasons even after we have completed your order.</p>
<h2>8. Your Rights (UK and EEA Residents)</h2>
<p>If you are located in the United Kingdom or the European Economic Area, you have certain rights over your personal information, subject to legal limits. These include:</p>
<ul>
<li>The right to access the personal information we hold about you</li>
<li>The right to ask us to correct inaccurate or incomplete information</li>
<li>The right to ask us to delete your personal information in certain cases</li>
<li>The right to restrict or object to our processing of your information in some situations</li>
<li>The right to withdraw consent where our processing is based on your consent</li>
<li>The right to data portability in some cases</li>
</ul>
<p>To exercise any of these rights, please contact us at support@namestories.co.uk. We may need to confirm your identity before we can respond to your request.</p>
<p>You also have the right to make a complaint to the Information Commissioner’s Office (ICO) in the UK or your local supervisory authority. However, we encourage you to contact us first so we can try to resolve any concerns.</p>
<h2>9. Children</h2>
<p>Our Site and products are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If you believe a child has provided us with personal information, please contact us so that we can remove it.</p>
<h2>10. Changes To This Privacy Policy</h2>
<p>We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The updated version will be posted on this page with a new effective date.</p>
<h2>11. Contact Us</h2>
<p>For questions about this Privacy Policy, our privacy practices, or your personal information, you can contact us at:</p>
<p>Email: support@namestories.co.uk</p>
